Senior Customer Support Representative - phone and chat support (Jackson, MS)

We are growing our team at Cedar Iron Insurance and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. We care about how people feel on the worst day of their year. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including policy renewals, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with policy renewals. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Jackson. • We will tell you what to expect at each step of the hiring process.