Senior Customer Support Representative - phone and chat support (Indianapolis, IN)

Highbridge Quarry Energy is looking for a Senior Customer Support Representative. The job centres on phone and chat support for billing disputes, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing disputes, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with billing disputes. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Indianapolis. • Applications are reviewed on a rolling basis.