Senior Customer Support Representative - phone and chat support (Hartford, CT)

We are growing our team at Bright Fern Environmental Services and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of about 881 people based in Hartford. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including collection routes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with collection routes. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Hartford. • Applications are reviewed on a rolling basis.