Senior Customer Support Representative - phone and chat support (Grand Rapids, MI)

Rivermark North Property Management is a Grand Rapids property manager with leasing, maintenance and resident services, and we need a Senior Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with vendor invoices. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.