Senior Customer Support Representative - phone and chat support (Fort Worth, TX)

Rivermark Oak Civic Services is looking for a Senior Customer Support Representative. The job centres on phone and chat support for permits, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Resolve billing and account issues, including permits, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with permits. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Fort Worth, with some flexibility after the first few months. • We reply to every applicant.