Senior Customer Support Representative - phone and chat support (Fort Worth, TX)

Fernwood West Energy supplies electricity and gas to homes and businesses around Fort Worth, and we need a Senior Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing disputes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing disputes. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Fort Worth. • We reply to every applicant.