Senior Customer Support Representative - phone and chat support (Denver, CO)

Foxglove Haven Water Authority Group is looking for a Senior Customer Support Representative. The job centres on phone and chat support for billing accounts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 166 people based in Denver. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing accounts, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Denver. • We will tell you what to expect at each step of the hiring process.