Senior Customer Support Representative - phone and chat support (Dallas, TX)

We are growing our team at Cedar Clear Legal Group and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 44 people based in Dallas. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including document review, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with document review. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Dallas, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.