Senior Customer Support Representative - phone and chat support (Dallas, TX)

Harborlight Pike Water Authority Group operates treatment plants and pipelines around Dallas, and we need a Senior Customer Support Representative to lead our phone and chat support. Safety and public health guide our decisions. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with treatment plant data. Working arrangement • Full-time, with a steady weekday schedule. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.