Senior Customer Support Representative - phone and chat support (Cleveland, OH)

Foxglove Loom Property Management looks after rental homes across the Cleveland area, and we need a Senior Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including resident events, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with resident events. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.