Senior Customer Support Representative - phone and chat support (Cleveland, OH)

We are growing our team at Foxglove Beacon Housing and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including resident services, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with resident services. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.