Senior Customer Support Representative - phone and chat support (Cleveland, OH)

Amberfield Stone Telecom is looking for a Senior Customer Support Representative. The job centres on phone and chat support for billing accounts, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Cleveland. • Applications are reviewed on a rolling basis.