Senior Customer Support Representative - phone and chat support (Charlotte, NC)

We are growing our team at Highbridge Quarry Energy and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Resolve billing and account issues, including meter readings, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with meter readings. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Charlotte. • We reply to every applicant.