Senior Customer Support Representative - phone and chat support (Charleston, SC)

Foxglove Facilities is looking for a Senior Customer Support Representative. The job centres on phone and chat support for cleaning schedules, and it would suit someone who likes steady, practical work. You would join a small organisation of about 104 people based in Charleston. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with cleaning schedules. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Charleston. • We will tell you what to expect at each step of the hiring process.