Senior Customer Support Representative - phone and chat support (Buffalo, NY)

Foxglove Sable Financial is looking for a Senior Customer Support Representative. The job centres on phone and chat support for loan applications, and it would suit someone who likes steady, practical work. Career paths are clear. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including loan applications, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with loan applications. Working arrangement • Full-time, on a regular day shift. • On site in Buffalo. • We reply to every applicant.