Senior Customer Support Representative - phone and chat support (Boise, ID)

Fernwood Meadow Financial is looking for a Senior Customer Support Representative. The job centres on phone and chat support for vendor spend, and it would suit someone who likes steady, practical work. Career paths are clear. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including vendor spend, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with vendor spend. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Boise, with some flexibility after the first few months. • We reply to every applicant.