Senior Customer Support Representative - phone and chat support (Boise, ID)

We are growing our team at Redstone Ridge Financial and adding a Senior Customer Support Representative whose main responsibility will be phone and chat support. Teams collaborate across risk, service and technology. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including loan applications, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with loan applications. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Boise. • We will tell you what to expect at each step of the hiring process.