Senior Customer Support Representative - phone and chat support (Birmingham, AL)

Silverline Vista Water Authority supplies drinking water and treats wastewater for Birmingham and nearby communities. We are hiring a Senior Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Birmingham. • We will tell you what to expect at each step of the hiring process.