Senior Customer Support Representative - phone and chat support (Austin, TX)

Highbridge Technologies is an arts centre in Austin with a full calendar of events. We are hiring a Senior Customer Support Representative to take on phone and chat support. Everyone pitches in on show days. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including school partnerships, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with school partnerships. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Austin. • We reply to every applicant.