Senior Customer Support Representative - phone and chat support (Austin, TX)

Highbridge Rook Water Authority is looking for a Senior Customer Support Representative. The job centres on phone and chat support for capital projects, and it would suit someone who likes steady, practical work. Safety and public health guide our decisions. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including capital projects, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with capital projects. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Austin. • We reply to every applicant.