Senior Customer Support Representative - new-customer onboarding (Wichita, KS)

Clearpath Lakeside Telecom is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for customer tickets, and it would suit someone who likes steady, practical work. You would join a small organisation of about 16 people based in Wichita. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer tickets, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with customer tickets. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Wichita, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.