Senior Customer Support Representative - new-customer onboarding (Virginia Beach, VA)

Silverline Clear Energy is an energy provider in Virginia Beach focused on reliable service and fair billing, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with meter readings. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Virginia Beach. • We will tell you what to expect at each step of the hiring process.