Senior Customer Support Representative - new-customer onboarding (Tucson, AZ)

Silverline Keystone Arts Center runs a venue and education programmes in Tucson. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 167 people based in Tucson. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including ticketing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with ticketing. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Tucson, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.