Senior Customer Support Representative - new-customer onboarding (Tucson, AZ)

We are growing our team at Amberfield Cross Energy and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. Safety comes first on every shift. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with hardship programmes. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Tucson, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.