Senior Customer Support Representative - new-customer onboarding (Spokane, WA)

Stonegate Bright Water Authority supplies drinking water and treats wastewater for Spokane and nearby communities, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including water quality, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with water quality. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Spokane, with some flexibility after the first few months. • We reply to every applicant.