Senior Customer Support Representative - new-customer onboarding (Seattle, WA)

Westbrook Wilder Auto Group serves drivers and dealerships across the Seattle region, and we need a Senior Customer Support Representative to lead our new-customer onboarding. Service hours are steady. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with vehicle inspections. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Seattle, with some flexibility after the first few months. • We reply to every applicant.