Senior Customer Support Representative - new-customer onboarding (Seattle, WA)

Harborlight Bright Water Authority Group is a public water utility serving the Seattle area. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. Crews and office staff work closely together. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Seattle. • Applications are reviewed on a rolling basis.