Senior Customer Support Representative - new-customer onboarding (Seattle, WA)

We are growing our team at Highbridge Wren Energy and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 872 people based in Seattle. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with hardship programmes. Working arrangement • Full-time, Monday to Friday. • On site in Seattle. • We reply to every applicant.