Senior Customer Support Representative - new-customer onboarding (Seattle, WA)

Cedar Bright Water Authority supplies drinking water and treats wastewater for Seattle and nearby communities, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of more than 1,000 people based in Seattle. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with treatment plant data. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Seattle. • Applications are reviewed on a rolling basis.