Senior Customer Support Representative - new-customer onboarding (Savannah, GA)

We are growing our team at Redstone Amber Medical Partners and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 130 people based in Savannah. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including device records, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with device records. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Savannah, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.