Senior Customer Support Representative - new-customer onboarding (Savannah, GA)

Clearpath Kestrel Financial Group serves customers across Savannah with accounts, loans and payments. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 37 people based in Savannah. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer onboarding, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with customer onboarding. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Savannah, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.