Senior Customer Support Representative - new-customer onboarding (San Jose, CA)

Rivermark Field Housing Group provides affordable homes and support services around San Jose, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of about 288 people based in San Jose. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including repair requests, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with repair requests. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.