Senior Customer Support Representative - new-customer onboarding (Salt Lake City, UT)

We are growing our team at Northwind Glen Foods and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 114 people based in Salt Lake City. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including production batches, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with production batches. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Salt Lake City. • Applications are reviewed on a rolling basis.