Senior Customer Support Representative - new-customer onboarding (Sacramento, CA)

Amberfield Iron Financial is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for payment disputes, and it would suit someone who likes steady, practical work. Teams collaborate across risk, service and technology. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including payment disputes, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with payment disputes. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Sacramento. • We will tell you what to expect at each step of the hiring process.