Senior Customer Support Representative - new-customer onboarding (Rochester, NY)

We are growing our team at Westbrook Loom Financial Partners and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. Trust is the product, so accuracy and clarity matter. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with payment disputes. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Rochester. • We reply to every applicant.