Senior Customer Support Representative - new-customer onboarding (Rochester, NY)

Redstone Cedar Banking Services Group is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for account openings, and it would suit someone who likes steady, practical work. Most people here started in a branch and stayed. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including account openings, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with account openings. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Rochester, with some flexibility after the first few months. • We reply to every applicant.