Senior Customer Support Representative - new-customer onboarding (Rochester, NY)

Bluepeak Ashton Hospitality operates hotels and event venues around Rochester. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 99 people based in Rochester. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including housekeeping schedules, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with housekeeping schedules. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Rochester. • We reply to every applicant.