Senior Customer Support Representative - new-customer onboarding (Rochester, NY)

Silverline Oak Banking Services is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for account openings, and it would suit someone who likes steady, practical work. You would join a small organisation of about 137 people based in Rochester. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including account openings, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with account openings. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Rochester. • We reply to every applicant.