Senior Customer Support Representative - new-customer onboarding (Reno, NV)

Rivermark Haven Auto Group is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for customer estimates, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Reno. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer estimates, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with customer estimates. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Reno, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.