Senior Customer Support Representative - new-customer onboarding (Reno, NV)

Stonegate Quill Energy is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for billing disputes, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing disputes, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing disputes. Working arrangement • Full-time, with a steady weekday schedule. • On site in Reno, with some flexibility after the first few months. • We reply to every applicant.