Senior Customer Support Representative - new-customer onboarding (Reno, NV)

We are growing our team at Fernwood River Press and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. We like people who notice details. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer orders, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with customer orders. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Reno. • Applications are reviewed on a rolling basis.