Senior Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Lumen Yarrow Hospitality and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including group events, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with group events. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Seattle. • We reply to every applicant.