Senior Customer Support Representative - new-customer onboarding (remote)

Cedar Vista Press Group is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for proofing, and it would suit someone who likes steady, practical work. Deadlines are tight and craftsmanship matters. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including proofing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with proofing. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Salt Lake City. • We reply to every applicant.