Senior Customer Support Representative - new-customer onboarding (remote)

Lumen Vista Water Authority operates treatment plants and pipelines around Philadelphia. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 36 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with meter reading. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with quarterly visits in Philadelphia. • We will tell you what to expect at each step of the hiring process.