Senior Customer Support Representative - new-customer onboarding (remote)

Bluepeak Meadow Water Authority operates treatment plants and pipelines around Boston. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Resolve billing and account issues, including water quality, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with a monthly team day in Boston. • We reply to every applicant.