Senior Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Clearpath River Markets Group and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. Managers started on the floor. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including store inventory, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with store inventory. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Salt Lake City. • We will tell you what to expect at each step of the hiring process.