Senior Customer Support Representative - new-customer onboarding (remote)

Silverline Kestrel Insurance Group is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for catastrophe response, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with catastrophe response. Working arrangement • Part-time, about 24 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Memphis. • We reply to every applicant.