Senior Customer Support Representative - new-customer onboarding (remote)

Silverline Sparrow Arts Center Partners is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for exhibitions, and it would suit someone who likes steady, practical work. You would join a small organisation of about 84 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with exhibitions. Working arrangement • Part-time, about 20 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Memphis. • We reply to every applicant.