Senior Customer Support Representative - new-customer onboarding (remote)

Northwind Ember Housing is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for repair requests, and it would suit someone who likes steady, practical work. We value patience and follow-through. What you will do • Resolve billing and account issues, including repair requests, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with repair requests. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Miami. • Applications are reviewed on a rolling basis.