Senior Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Westbrook Union Foods Group and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. Shifts are steady and overtime is planned. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including ingredient orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with ingredient orders. Working arrangement • Part-time, about 20 hours a week, afternoons. • Remote-friendly, with quarterly visits in Cleveland. • Applications are reviewed on a rolling basis.